Terms of service

  1. Customer may terminate the agreement by giving written 30-day notice to Flowtax.
  2. Flowtax may terminate the agreement by giving written 30-day notice to Customer.
  3. If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.
  4. Within 60-days after termination, Customer Data will be available for customer upon written request. After such 60-day period, Flowtax has no obligation to maintain the Customer Data and may destroy it.
  5. Procedures for Refunds for Inactive Services: 

Initial Notification:

After three months of inactivity, Flowtax will send an initial notification to the customer via email to inform them of the inactivity and request contact within the next 30 days to avoid termination of services.

b) Second Notification:

If there is no response within 30 days of the initial notification, a second notification will be sent, giving the customer an additional 30 days to respond.

c. Termination Notice:

If the customer does not respond to the second notification within the given period, Flowtax will proceed with terminating the tax service. A final termination notice will be sent to the customer via email, confirming the termination and outlining any implications.

d. Impact of Termination

Upon termination, the customer will no longer have access to Flowtax’s services or support. Any uncompleted work or services that were paid for but not fully utilised will be forfeited. The customer will not be entitled to a refund for services paid but not rendered.

  1. Reactivation

If a customer wishes to reactivate their services after termination, they must purchase a new service package and undergo the standard onboarding process.

  1. This policy will be reviewed periodically and may be amended as necessary to ensure it remains effective and compliant with relevant regulations.

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Compliance and Security

We take the security of your personal information very seriously. Our platform uses industry-standard encryption and secure data storage practices to protect your data. We are also fully compliant with GDPR regulations.

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Are your tax advisors qualified?

Yes, all of our tax advisors are qualified and experienced professionals with extensive knowledge of UK tax law. They are committed to providing accurate, reliable advice tailored to your specific circumstances.

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Will you represent me if HMRC questions my tax return?

We are unable to contact HMRC on your behalf or complete any forms you have received. As the taxpayer, you are solely responsible for complying with all HMRC requests. However, we can advise you on the meaning of their letters and suggest the best next steps.

If you have purchased additional tax services from Flowtax and we have agreed to represent you as your authorised tax agent, then our team will handle all communications with HMRC and represent you if HMRC raises any questions or concerns about your tax return.

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Can you register me with HMRC?

We are unable to register you with HMRC directly. However, the registration process is straightforward and only needs to be completed once. We can help you understand your obligations. For instance, if you have recently become self-employed or need to file a tax return for the first time, we can assist you in registering with HMRC and obtaining your Unique Taxpayer Reference (UTR). Please note that it can take up to two weeks for HMRC to send the confirmation.

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Additional Information

  1. Payments on Account: These are advance payments towards your tax bill for the current tax year. They are usually due in two instalments: 31st January and 31st July.
  2. Interest and Penalties: Late payments may incur interest and penalties. It’s crucial to pay on time to avoid additional charges.
  3. Payment Methods: HMRC accepts various payment methods, including online banking, debit/credit card payments, and direct debits.

Always check the latest guidance from HMRC or consult with a tax professional to ensure compliance with current deadlines and regulations.